Shipping Rates & Delivery

Do you ship internationally?

Yes! I am very excited to be offering international shipping once again. Please be wary of import duties & fees for your country before ordering as this is something out of my control and the last thing I would want is for you to be charged unexpectedly.  

A note on my rates: Shipping is expensive these days; I wish I could offer cheaper pricing but unfortunately it is just not possible to ship certain items for any cheaper than what I have listed here. Please don't hesitate to email me at [hello@fungalstudio.com] if you have any questions about shipping rates and I am more than happy to try and help.

If you want to support me (first of all, thank you so much!) and treat yourself to some happy mail, any of my POSTCARDS or STICKERS (vinyl or sheets!) can be shipped at a low price of $4 CAD :) (This is because they are able to be shipped via lettermail and therefore aren't subject to taxes, duties, and obscene shipping rates!)

How much will shipping be for my order and when will I receive it?

***Please note that Canada Post is currently on rotating strikes so there may be additional delay in delivery times.***

Note: Some combinations of items will lead you to be overcharged by a couple of dollars for shipping—this is a website kink I am trying to work out, but if this happens, I will refund you for the difference that you are overcharged! 

SHIPPING OPTIONS

Within Canada

No tracking number

  • $3 CAD (Free for orders over $30 CAD)
  • Arrives in 5-10 business days

With tracking number

  • $14 CAD (Free for orders over $50 CAD)
  • Arrives in 4-8 business days

FOR EDMONTON AND AREA: LOCAL DROP-OFF
I am currently able to offer a drop-off service for Edmonton and some surrounding areas. When you input your address, it will notify you whether you qualify for local delivery. 

Local delivery is FREE for orders over $30 and $5 for anything under $30. Please allow **up to 10 days** from the date of your order for delivery.

International Orders (anywhere outside of Canada)

No tracking number

  • Sticker & postcard ONLY orders: $4 CAD (Free for orders over $30 CAD)
  • Arrives in 10-20 business days

With tracking number

  • $15 CAD (Free for orders over $50 CAD) 
  • Arrives in 4-8 business days

Will my shipment have a tracking number?

If you're in Canada, your order will only come with a tracking number if you select the tracked shipping option ($14 CAD, free for orders $50+). 

International orders (from anywhere outside of Canada) of just stickers (vinyl or sheets) OR postcards will NOT have tracking. Shipping for any other items will automatically come with tracking numbers.

NOTE ABOUT CLAY PIECES: These original pieces (pins, magnets, ornaments) require for you to choose EITHER tracked shipping or local delivery. If you're in the Edmonton area, local delivery is free if you spend over $30.

My order hasn't arrived, what should I do?

***Please note that Canada Post is currently on rotating strikes so there may be additional delay in delivery times.***

It's so frustrating when this happens, I'm so sorry. I will do everything I can to make it right. Please read my guidelines below based on when you placed your order before sending me an email.

WITHIN CANADA: Domestic orders typically arrive within a week (5 business days) but in rare cases can take as long as 3 weeks (15 business days). If it has been over 3 weeks since the date you placed your order and you haven't received it yet, please contact me at [hello@fungalstudio.com].

INTERNATIONAL ORDERS: International orders typically arrive within 2 weeks (10 business days) but in rare cases can take as long as 6 weeks (30 business days). If it has been over 6 weeks since the date you placed your order and you haven't received it yet, please contact me at [hello@fungalstudio.com].

My order arrived and it's damaged, what should I do?

First of all, I'm so sorry—it's so frustrating when this happens.

Please send me photos of what is damaged to [hello@fungalstudio.com] and I will do everything I can to make it right. 

Will I have to pay any extra customs or taxes on my order when it arrives?

You may, depending on where you live. It is the buyer's responsibility to be aware of the import rules in your country and to pay extra taxes if necessary.

For example, I do not charge VAT so if you are in the UK / EU you may be responsible for extra taxes or fees before you can receive your order.

Custom Work & Commissions

Do you do commissions/custom artwork?

Yes, but on a case-by-case basis. If you have a project you are interested in hiring me for, please send me an email at [hello@fungalstudio.com] with "Commission Request" in the subject line and a detailed description of what you are looking for.

If you can include a screenshot or description of something in my portfolio—either found on this website or one of my socials—to include as a reference for what you are looking for, that would be extremely helpful in helping me decide if your idea is something I’ll be able to bring to life. (For example, "I would love a pet portrait that is similar to this one [photo attached]")

I will email you back regardless of whether I am able to take on your project. If I am able to take it on, we can discuss details and cost—I typically give a quote that is based on estimated hours for completion of the project.

What kind of custom work do you do?

I am open to custom work that reflects my typical personal art style. I tend to work with warm, soft colours and my favourite subjects are anything from nature, animals, or occasionally portraits.

Here are some examples of custom projects I've worked on before:

  • EP/LP Album artwork
  • Family portraits
  • Couple portraits
  • Pet portraits
  • Custom sticker sheets/vinyl stickers

Do you have examples of your custom work?

Yes, you can view them at the Custom Art tab here or at the top of this page.

Other FAQs

Can I place a wholesale order/Do you offer wholesale pricing?

Yes and yes I do! The best way to order wholesale is to visit my Faire Direct wholesale shop by clicking here.

If you'd prefer to place a wholesale order directly, please email me at [hello@fungalstudio.com].

Do you accept returns/exchanges?

Sorry, as a small, one-person business I am unable to accept returns.

However, please reach out to me [hello@fungalstudio.com] if your order has been damaged or hasn't arrived in the expected time frame (read above under Shipping Rates & Delivery).

Are your products made in Canada?

About 30% of my products are handmade by me, and another 60% are manufactured in Canada.

I outsource manufacturing and order as many materials as possible from local Canadian brands and companies.

What or who is Fun Gal Studio?

Fun Gal Studio is the punny name I chose for my art and stationery shop—it is owned and operated soley by me (Katie Wood)! You can read more about me and FGS here.

Come find me! ☼

Check out all my other important links and socials by clicking the button below.

Fun Gal Studio Linktree