Shipping & FAQs
SHIPPING & DELIVERY
How much will shipping be for my order?
Here are my basic flat-rate (no tracking) shipping prices:
Within Canada: FREE if you spend over $30 CAD, otherwise $2 CAD
To the United States: FREE if you spend over $30 USD, otherwise $3 USD
Anywhere else internationally: FREE if you spend over $40 CAD, otherwise $8 CAD
Will my shipment have tracking?
Only if you select the tracked shipping option that is available for where you live; it costs a bit extra.
My order hasn't arrived, what should I do?
WITHIN CANADA: Domestic orders typically arrive within a week but in rare cases can take as long as 3 weeks. If it has been 3 weeks since the date you placed your order and you haven't received it yet, please contact me at [hello@fungalstudio.com].
INTERNATIONAL ORDERS: International orders typically arrive within 2 weeks but in rare cases can take as long as 6 weeks. If it has been 6 weeks since the date you placed your order and you haven't received it yet, please contact me at [hello@fungalstudio.com].
If your order doesn't arrive within the timeframe above based on where you live, I will either 1) send you a replacement or 2) issue you a refund—the best course of action will be determined on a case-by-case basis.
My order arrived and it's damaged, what should I do?
First of all, I'm so sorry—it's so frustrating when that happens. Please send me photos of what is damaged to [hello@fungalstudio.com] and I will do everything I can to make it right.
Will I have to pay any extra customs or taxes on my order when it arrives?
You may, depending on where you live. It is the buyer's responsibility to be aware of the import rules in your country and to pay extra taxes if necessary.
For example, I do not charge VAT so if you are in the UK / EU you may be responsible for extra taxes or fees before you can receive your order.
CUSTOM WORK
Do you take commissions/do custom work?
Yes, but on a case-by-case basis. If you have a project you are interested in hiring me for, please send me an email at [hello@fungalstudio.com] with "Project Request" in the subject line and a detailed description of what you are looking for. I will email you back regardless of whether I am able to take on your project. If I am able to take it on, we can discuss details and cost—I typically give a quote that is based on estimated hours for completion of the project.
WHOLESALE
Can I place a wholesale order/Do you offer wholesale pricing?
Yes and yes I do! Visit my Faire Direct wholesale shop by clicking here.
RETURNS
Do you accept returns/exchanges?
Sorry, as a small, one-person business I am unable to accept returns. However, please reach out to me if your order has been damaged or hasn't arrived in the expected time frame (see above under "Shipping & Delivery").
OTHER FAQs
What kind of paper are your greeting cards made from?
I get my amazing paper from Red River Paper; the paper I use for my greeting cards is 88lb Polar Matte. You can shop with Red River Paper and support me at the same time by using this affiliate link.