Shipping & FAQs

SHIPPING & DELIVERY

How much will shipping be for my order? 

Here are my flat-rate (no tracking—read below if you want to add tracking) shipping prices:

Within Canada: FREE if you spend over $30 CAD, otherwise $3 CAD

FOR LOCAL ORDERS: I am currently able to offer local delivery for Edmonton and surrounding areas. When you input your address, it will notify you whether you qualify for local delivery. Please contact me if you aren't based in my local delivery range but you are willing to make a local pickup as I may be able to arrange something. 

Local delivery is FREE for orders over $30 and $5 for anything under $30. Please allow **up to 10 days** from the date of your order for delivery.

INTERNATIONAL ORDERS: I am currently only offering shipping within Canada. Please contact me [hello@fungalstudio.com] if you are trying to make an order from another country and if I'm able, I will look into setting up shipping for your country. 

Will my shipment have tracking? 

Only if you select the tracked shipping option that is available for where you live; it costs a bit extra.

Canada: $13 CAD for tracked shipping 

NOTE ABOUT CLAY PIECES: These original pieces (pins, magnets, ornaments) require for you to choose EITHER tracked shipping or local delivery. If you're in the Edmonton area, local delivery is free if you spend over $30. 

My order hasn't arrived, what should I do? 

WITHIN CANADA: Domestic orders typically arrive within a week but in rare cases can take as long as 3 weeks. If it has been 3 weeks since the date you placed your order and you haven't received it yet, please contact me at [hello@fungalstudio.com].

INTERNATIONAL ORDERS: International orders typically arrive within 2 weeks but in rare cases can take as long as 6 weeks. If it has been 6 weeks since the date you placed your order and you haven't received it yet, please contact me at [hello@fungalstudio.com].

If your order doesn't arrive within the timeframe above based on where you live, I will either 1) send you a replacement or 2) issue you a refund—the best course of action will be determined on a case-by-case basis. 

My order arrived and it's damaged, what should I do? 

First of all, I'm so sorry—it's so frustrating when that happens. Please send me photos of what is damaged to [hello@fungalstudio.com] and I will do everything I can to make it right. 

Will I have to pay any extra customs or taxes on my order when it arrives?

You may, depending on where you live. It is the buyer's responsibility to be aware of the import rules in your country and to pay extra taxes if necessary. 

For example, I do not charge VAT so if you are in the UK / EU you may be responsible for extra taxes or fees before you can receive your order. 

CUSTOM WORK

Do you take commissions/do custom work? 

Yes, but on a case-by-case basis. If you have a project you are interested in hiring me for, please send me an email at [hello@fungalstudio.com] with "Project Request" in the subject line and a detailed description of what you are looking for. I will email you back regardless of whether I am able to take on your project. If I am able to take it on, we can discuss details and cost—I typically give a quote that is based on estimated hours for completion of the project. 

WHOLESALE

Can I place a wholesale order/Do you offer wholesale pricing?

Yes and yes I do! Visit my Faire Direct wholesale shop by clicking here.

RETURNS

Do you accept returns/exchanges?

Sorry, as a small, one-person business I am unable to accept returns. However, please reach out to me [hello@fungalstudio.com] if your order has been damaged or hasn't arrived in the expected time frame (see shipping timeframe above under Shipping & Delivery). 

OTHER FAQs

Are your products made in Canada?

About 90% of my products are entirely made and manufactured in Canada; I am in the process of finding local manufacturers to bring this number up to 100%.